FREQUENTLY ASKED QUESTIONS
What is the best way to shop?
We recommend that you check our site often, join our Facebook page/group and sign up on our site to receive updates on popups and specials. We post amazing deals on new boutique items every day! You can comment directly in the group during one of our live streams or add items to your cart via the app or website.
When do you go live?
We usually go live on Facebook each Thursdays at 7pm and sometimes during the day around lunch time. (Stay Tuned we will have an app that you can download soon that will notify you each time we go live.)
Why does your inventory sell out so quickly?
We never know how many of each item we will receive. Sometimes we get multiples and sometimes only one. Because we offer such great deals, our styles sell out really fast!
Can I cancel my order?
Once an order is placed it cannot be changed by the customer. However, if you make a mistake or the system glitches, we can issue a refund if we receive your request prior to the order entering the shipment phase – typically within a few hours. Please send an email immediately to firstname.lastname@example.org requesting your cancellation and include "CANCEL ORDER #" in the subject line along with your order number and reason for cancelling.
Do you have the same items in stores and online?
All items are sold on our Facebook lives before being entered on our website to allow our VIP customers first choice. The items shown online will be available in stores and vice versa. Inventory moves fast but you can always find great deals either place!
Do you ever provide coupon codes?
Because we offer such low prices om boutique items already, we rarely provide coupons with additional discounts. Special events where we do provide them are Birthday Club members, special drawings on our live and popup and repeat customer rewards. If we provide other coupons, customers who are registered on our site will receive emails with additional special offers.
How do gift cards work?
Contact SSG for a discount code to use your certificate online. Present coupon for popups and send a PM to SSG with a photo of your certificate when shopping on Facebook Lives.
Do you have franchise opportunities?
We are family-owned company and are not currently looking to franchise.
Contact us if you have questions about SHIPPING & RETURNS.
Your privacy is important to us. It is Sweet Southern Gal's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://sweetsoutherngals.com, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
This policy is effective as of 9 February 2022.