SHIPPING & RETURNS
Shipping & Returns
NOTICE: Due to COVID-19, the USPS is experiencing shipping delays throughout the country. Please add a minimum of 1-2 days to your shipping expectations until further notice. Our warehouse operations are still fully functioning, but we have no control over how fast you receive your order once it has left our warehouse.
How much is shipping?
We charge you what it cost us to ship items, no mark up. Pricing is based on weight.
Can you combine shipping?
In order to maintain our great deals on boutique items, we are not able to offer all of the same services as a full priced boutique such as combined shipping discounts or flat rate shipping. We have set our shipping rate to the bare minimum so that our customers can get the best deal on the discounted boutique items they love.
Can I change the shipping address on my order?
Once an order is placed it cannot be changed by the customer. However, we’ll do our best to make address changes prior to your order entering the shipment phase. Please immediately send an email (email@example.com) with the correct address and include "ADDRESS CHANGE FOR ORDER #" in the subject line along with your order number.
What is the expected shipping time?
We do our best to ship out orders within 1-2 business days. Unfortunately, we can’t guarantee the delivery date once the package leaves warehouse. For online orders, not shipped from one of our locations shipping times vary. Most items, not shipped from our local warehouses are received with 10-12 days.
What can I do if the USPS has not delivered my order?
Sweet Southern Gal's, LLC is not responsible for delays, damages or packages which are lost or marked as delivered. Once an order leaves our warehouse, the USPS is responsible for its delivery. For your convenience, we issue a tracking number for every order. Feel free to track your order at www.usps.com and contact your local post office if there is a problem.
We know that ordering things online can be a gamble since you can’t try anything on, so we try to make our return policy as hassle-free as possible. That being said, we offer such insane deals on boutique items that we have to follow a few rules:
Items can be returned for online account credit only. We want you to love your clothes so if you do not love something you have purchased we made e
Returned items must be postmarked within 7 days from original order date for local pickup and 7 days from delivery date for shipped items.
When possible, please include all original tags, stickers and packaging.
Shipping costs are non-refundable. Customers are responsible to pay for shipping for returned items. Exchange store credits are issued when SSG receives the exchanged items.
All items must be in the condition in which they were shipped, which means items must be unworn, unwashed and unaltered. Anything that appears worn, have stains or smells of smoke, deodorant, pet odors, etc will not be accepted.
If you received a wrong item or an item with a defect, please take photos and email customer service prior to shipping it back to us (firstname.lastname@example.org.)
If you send back an item which is not eligible for a return, we will donate it to a nonprofit which serves homeless women in York County, SC.
Please allow our team 5-7 business days to process your return once it's received at our store. You will be notified via email when the return has been processed.
Which items are NOT eligible for return?
All Sale, Grab Bags or Deal of the Day
Items on sale or with a coupon code (Birthday Club, new VIP code and Mammoth Nation Codes are eligible for returns)
Personal items such as jewelry, undergarments, hair accessories, etc.
Damage caused by improper care or incorrect sizing
Any item which does not meet the return policy qualifications
How do I return an eligible item?
Notify SSG via email that you will return and item. Give us an explanation for the return and the tracking code once shipped.
Ship all online returns to:
Sweet Southern Gal's, LLC
1017 McDow Dr
Rock Hill, SC 29732
Do you offer exchanges or replacements?
Because our inventory sells out so fast, we are not able to offer exchanges or guarantee replacements for a specific item.
STORE RETURN POLICY
(for items purchased in-store during popup sales)
All return items must be returned within 7 days from the purchase date.
Receipts must be presented at time of return or exchange if from a popup sale.
Returned items must be un-washed, un-worn, and all tags must still be attached. We recommend following the specific care instructions found on the inside tag.
Jewelry, under garments and hair accessories are FINAL SALE and are not eligible for return or exchange.
All returns are credited back to the original form of payment.