Shipping policy

How much is shipping?

Sweet Southern Gals offers flat-rate shipping on most online orders, shown at checkout before you pay. Local entrepreneur products ship from our York or Rock Hill store and are priced by weight. Shipping rates may change during the holiday season, when USPS, UPS and other carriers raise their prices.

Where do orders ship from?

Most items on our website are sold online only and ship directly from our trusted partner suppliers. Local entrepreneur products, made by small businesses in our area, ship from one of our two stores:

• York: 37A N. Congress St., York, SC 29745
• Rock Hill: 2342 Ebenezer Rd., Suite C, Rock Hill, SC 29732

How long will my order take?

Please allow up to 10 business days for online orders from our partner suppliers to arrive. Some items list their own shipping time in the product description. We do our best to ship local entrepreneur products within 1-2 business days. Delivery dates are not guaranteed once a package is with the carrier.

Holiday orders

During the holiday season, please add 1-2 extra days to your delivery expectations, as carriers handle much higher volumes.

Will my items arrive together?

Items from different suppliers, or from our York and Rock Hill stores, ship separately and may arrive in separate packages on different days. Shipping for each shipment is shown at checkout before you pay.

Where do you ship?

We currently ship to addresses within the United States.

Can I change the shipping address on my order?

Once an order is placed, it cannot be changed by the customer, but we will do our best to update the address before your order ships. Email us right away at sweetsoutherngals@gmail.com with "Address change for order #" and your order number in the subject line, along with the correct address.

How do I track my order?

We send a tracking number for every order by email as soon as it ships.

What if my order is late, lost or damaged?

Once a package leaves us or our partner supplier, the carrier is responsible for delivery, and Sweet Southern Gals is not responsible for carrier delays, damage, or packages marked as delivered. Please contact the carrier first using your tracking number. If you cannot resolve the problem, reach out to us and we will help however we can.

Questions?

Email sweetsoutherngals@gmail.com or call (704) 561-1262.